Refund and Returns Policy – Conacoolnie Electronics Store

Effective Date: February 26, 2025.

At Conacoolnie, we are committed to ensuring that our customers have a satisfactory shopping experience. We understand that sometimes you may need to return or exchange a product. Our Refund and Returns Policy outlines the conditions under which returns and refunds are accepted, along with the procedures to follow in these situations. Please take a moment to review our policy before making a purchase.

1. General Return and Refund Conditions

We offer a 30-day return period for most products purchased from Conacoolnie, starting from the date you receive your order. To qualify for a return or refund, the following conditions must be met:

  • The item must be in new, unused condition and in its original packaging with all accessories, manuals, and parts included.
  • The product must not be damaged, opened, or used, unless it is defective.
  • Returns must be initiated within 30 days of the delivery date.
  • All returns must be accompanied by a proof of purchase (order confirmation email or receipt).

Please note that some products, such as customized items, software, and opened media (e.g., DVDs, games, or software) are not eligible for returns unless defective. For specific exceptions or non-returnable items, please refer to the product page or consult with our customer service team.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@conacoolnie.com or call (276) 728-3199 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

  3. Packaging the Item: Carefully repackage the item in its original packaging to ensure it is protected during return shipping. Include all original accessories, manuals, and any included paperwork.

  4. Return Shipping: You are responsible for the return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping method to ensure the item is returned safely. Conacoolnie is not responsible for lost or damaged items during return shipping.

3. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund within 7-10 business days.

Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you paid via credit card, the refund will be credited back to the same card. If you paid using PayPal or other payment methods, the refund will be processed accordingly.

Please note that shipping charges are non-refundable. If you received free shipping on your original order, the shipping cost will be deducted from your refund amount if you are returning part of the order.

4. Exchanges

At this time, we do not offer direct exchanges for returned items. If you wish to exchange a product for a different item, please initiate a return for the original item and place a new order for the replacement product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@conacoolnie.com or (276) 728-3199. We will provide instructions on how to return the product for a full refund or replacement at no additional cost to you.

To expedite the process, please include the following information when contacting us:

  • Order number
  • A description of the damage or defect
  • Photos of the damaged or defective item, if possible

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Downloadable software or digital content that has been opened
  • Personalized or custom-made items
  • Opened media such as movies, games, or software
  • Products that have been used or altered from their original condition

For more details on non-returnable items, please check the specific product page on our website or contact our customer service team.

7. Refunds for Gift Purchases

If you received an item as a gift, you may return it for a refund or store credit, provided it meets our return conditions. Please contact us with the order number or gift receipt to initiate the process.

8. Return Address

Returns must be sent to the following address:

Conacoolnie Returns Department
971 Cascade Trl,
Fancy Gap, Virginia
United States, 24328

Please ensure you include the RMA number and return authorization in the package.

9. Changes to This Policy

Conacoolnie reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on our website with an updated effective date. By continuing to shop with us, you agree to the terms of the updated policy.

If you have any further questions about our Refund and Returns Policy, please do not hesitate to contact us at:

We are here to help ensure that your shopping experience with Conacoolnie is nothing short of excellent, and we look forward to serving you again soon!