Shipping Policy – Conacoolnie Electronics Store

Effective Date: February 26, 2025.

At Conacoolnie, we are committed to providing our customers with a seamless and reliable shopping experience. This Shipping Policy outlines the shipping procedures, options, and guidelines for orders placed on our website. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing Time

We strive to process and ship all orders promptly. Typically, orders are processed within 1-2 business days after payment confirmation. Orders placed after 3:00 PM EST or during weekends and holidays will be processed on the next business day.

You will receive an order confirmation email when your purchase has been successfully placed and an additional email once your order has shipped. If we encounter any delays with processing your order, we will notify you as soon as possible.

2. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs. Shipping rates and delivery times vary based on the shipping method you select and your delivery address.

a. Domestic Shipping

We currently offer domestic shipping within the United States. The following shipping methods are available:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Next-Day Shipping (1 business day)

Note: Delivery times are estimates and may vary based on carrier availability, weather conditions, or other external factors.

b. Shipping Rates

Shipping fees are calculated at checkout based on the shipping method selected, the destination address, and the weight of the items in your order. You can view the applicable shipping charges before finalizing your purchase.

For orders over a certain amount (as specified during checkout), Conacoolnie may offer free shipping on eligible items.

c. Shipping to P.O. Boxes

We do not currently ship to P.O. Box addresses. Please ensure that you provide a valid street address for delivery.

d. Shipping Restrictions

At this time, Conacoolnie only ships to locations within the United States. We do not offer international shipping. However, we may expand our shipping options in the future and will notify customers if and when this occurs.

3. Order Tracking

Once your order has shipped, we will send you a tracking number and a link to the shipping carrier’s website where you can track the status of your package. Tracking information is typically available within 24 hours after shipment.

If you have any issues tracking your order or if you believe your package is delayed, please contact our customer support team for assistance.

4. Shipping Delays

While we strive to ensure timely deliveries, please note that shipping times are estimates and can be affected by various factors beyond our control, such as:

  • Carrier delays (weather, high-volume shipping periods, etc.)
  • Holidays
  • Address issues (incorrect or incomplete addresses)
  • Customs delays (for international orders, if applicable in the future)

If your order is delayed, we will do our best to notify you. Please feel free to contact us for assistance if you experience any issues with shipping.

5. Damaged or Lost Shipments

In the rare case that your package arrives damaged or is lost in transit, please contact our customer support team immediately at info@conacoolnie.com or (276) 728-3199. We will work with the shipping carrier to investigate the issue and offer a solution, which may include a replacement or refund depending on the situation.

Please keep all packaging and any damaged items, as this may be required for the claims process with the carrier.

6. Shipping Address Errors

It is your responsibility to ensure that the shipping address entered during checkout is accurate. Conacoolnie is not responsible for delays or additional shipping charges caused by incorrect or incomplete addresses.

If you notice an error in your shipping address after placing your order, please contact us immediately. We may be able to make changes to your shipping address if the order has not yet been processed.

7. Returns and Exchanges

For information on returns, exchanges, and refunds, please refer to our Refund and Returns Policy. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order to request a return or exchange.

8. Customs and Import Duties (for future international shipments)

If we expand shipping options internationally, please note that you may be responsible for any customs fees, taxes, or import duties that may apply to your order upon arrival in your country. These charges are determined by your local customs authorities and are not the responsibility of Conacoolnie.

Please check with your country’s customs office for further details on potential charges before placing an international order.

9. Contact Us

If you have any questions or concerns about shipping, or if you need assistance with tracking, lost packages, or any other shipping-related issue, please do not hesitate to contact us:

  • Email: info@conacoolnie.com
  • Phone: (276) 728-3199
  • Address: 971 Cascade Trl, Fancy Gap, Virginia, United States, 24328

We appreciate your business and are committed to delivering your electronic products with the highest level of care and attention. Thank you for choosing Conacoolnie for your electronics needs!